Patient Q&A
Patient Q&A: How can I use hotline 12367 for a China medical trip?
National Immigration Administration guidance says 12367 offers immigration support in six languages, including English and Russian, plus app, mini-program, and email channels that patients can use when checking travel-document procedures.
Question: If I am arranging a medical trip to China and have questions about entry or stay procedures, what is the most practical way to contact immigration support?
Answer: Guidance sourced from the National Immigration Administration says hotline 12367 handles immigration-related inquiries and suggestions. The latest Shanghai-hosted guide says the telephone service covers Chinese, English, French, Russian, Japanese, and Korean. It adds that English calls receive direct voice responses, while French, Russian, Japanese, and Korean calls are connected through an interpreter-assisted three-way call. The same guide also points users to the NIA 12367 app, the WeChat and Alipay mini-programs, and the email address [email protected] for written questions.
This support can help patients clarify document procedures, but it does not replace confirmation from a consulate, border authority, airline, or licensed medical institution. Before departure, travelers should still verify the visa or stay route that fits their case, any document deadlines, and whether their hospital appointment timing matches the permitted entry and stay arrangements.