Patient Q&A

Patient Q&A: Can I visit a Shanghai medical-insurance service window during the Mid-Autumn holiday?

Some district medical-insurance centers offered non-cash services on September 26; availability differed by district.

Published: 2026-09-27Source date: 2026-09-24

Shanghai’s municipal government said that district medical-insurance centers would provide selected non-cash services on Saturday, September 26, during the Mid-Autumn holiday period. The published notice also identifies districts without holiday duty and points readers to the official address list.

For a future administrative visit, do not assume that a counter can resolve hospital billing, foreign-insurance or clinical questions. Check the specific center’s scope, opening hours, identity-document requirements and language support first. For care access, appointments and payment at a hospital, contact that hospital directly.

Original source: Shanghai Municipal People's Government / Shanghai Healthcare Security Administration
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